Skačkauskienė, Ilona, Neringa Vilkaitė-Vaitonė, and Sergej Vojtovic. “Model for Measuring Customer Loyalty towards a Service Provider”. Journal of Business Economics and Management 16, no. 6 (December 24, 2015): 1185-1200. Accessed November 23, 2024. https://jbem.vgtu.lt/index.php/JBEM/article/view/2586.