Mar Iman AH, Douglas MU, Ali HM. Company’s performance self-assessment (CoPSA) among facilities outsourcing firms in Malaysia: a focus on service delivery. IJSPM [Internet]. 2015Oct.9 [cited 2024Nov.25];19(3):283-96. Available from: https://jbem.vgtu.lt/index.php/IJSPM/article/view/2127