Share:


Fostering performance management by identifying key performance indicators for human capital in integrated reporting

Abstract

Human capital is widely recognized as a pivotal factor in driving economic development and ensuring the sustained success of organizations. In efforts to enhance transparency in reporting and elucidate the mechanisms through which organizational value is generated, businesses might turn to the integrated reporting framework, encompassing six key capital dimensions, including human capital. However, a notable gap exists in the standardization of essential performance indicators within this framework. Therefore, the primary aim of this research was to identify the fundamental concepts underlying key performance indicators specific to human capital within integrated reports. These identified indicators not only enhance the usability of integrated reporting frameworks but also resonate with the perspectives of economic theory on human resource management, delving into various facets of employee performance and well-being. Moreover, the study delved into how transformational and benevolent leadership styles can harmonize with both the integrated reporting framework and the suggested key performance indicators of human capital, offering insights into effective organizational management and sustainable value creation.

Keyword : human capital indicators, integrated reporting, performance management, leadership, sustainability

How to Cite
Uzule, K., Zarina, V., & Shina, I. (2024). Fostering performance management by identifying key performance indicators for human capital in integrated reporting. Business: Theory and Practice, 25(2), 420–433. https://doi.org/10.3846/btp.2024.21351
Published in Issue
Aug 26, 2024
Abstract Views
336
PDF Downloads
219
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

Abdullah, L., Jaafar, S., & Taib, I. (2013). Ranking human capital indicators using analytical hierarchy process. Procedia – Social and Behavioral Sciences, 107, 22–28. https://doi.org/10.1016/j.sbspro.2013.12.394

Akanpaadgi, E., Kuuyelleh, E. N., & Adam, A. (2024). Performance management and contextual performance in technical universities. Social Sciences & Humanities Open, 9, Article 100788. https://doi.org/10.1016/j.ssaho.2023.100788

Aman-Ullah, A., Mehmood, W., Amin, S., & Abbas, Y. A. (2022). Human capital and organizational performance: A moderation study through innovative leadership. Journal of Innovation & Knowledge, 7(4), Article 100261. https://doi.org/10.1016/j.jik.2022.100261

Chaithanapat, P., Punnakitikashem, P., Oo, N. C. K. K., & Rakthin, S. (2022). Relationships among knowledge-oriented leadership, customer knowledge management, innovation quality and firm performance in SMEs. Journal of Innovation & Knowledge, 7(1), Article 100162. https://doi.org/10.1016/j.jik.2022.100162

Chen, L.-C., & Chang, K.-H. (2024). An entropy-based corpus method for improving keyword extraction: An example of sustainability corpus. Engineering Applications of Artificial Intelligence, 133, Article 108049. https://doi.org/10.1016/j.engappai.2024.108049

Danta, S., & Rath, B. N. (2024). Do institutional quality and human capital matter for innovation in case of Asian region? Innovation and Green Development, 3(3), Article 100141. https://doi.org/10.1016/j.igd.2024.100141

De Graaff, B. C. (2023). The (r)evolution of integrated reporting: The impact of integrated reporting on the visibility of integrated thinking in performance management systems [PhD thesis, Amsterdam]. Vrije Universiteit. https://doi.org/10.5463/thesis.204

De Hoyos, R., Djaker, S., Ganimian, A. J., & Holland, P. A. (2024). The impact of combining performance-management tools and training with diagnostic feedback in public schools: Experimental evidence from Argentina. Economics of Education Review, 99, Article 102518. https://doi.org/10.1016/j.econedurev.2024.102518

Delise, L. A., Lee, B., & Choi, Y. (2023). Understanding project management performance using a comparative overrun measure. International Journal of Project Management, 41(2), Article 102450. https://doi.org/10.1016/j.ijproman.2023.102450

Dimes, R., & de Villiers, C. (2024). Hallmarks of integrated thinking. The British Accounting Review, 56(1), Article 101281. https://doi.org/10.1016/j.bar.2023.101281

Ehmann, S., Kampkotter, P., Maier, P., & Yang, P. (2023). Performance management and work engagement – New evidence using longitudinal data. Management Accounting Research, Article 100867. https://doi.org/10.1016/j.mar.2023.100867

Esteves, J., de Haro Rodriguez, G., Ballestar, M. T., & Sainz, J. (2024). Gender and generational cohort impact on entrepreneurs’ emotional intelligence and transformational leadership. International Entrepreneurship and Management Journal, 20, 1295–1322. https://doi.org/10.1007/s11365-024-00955-9

Erkutlu, H., & Chafra, J. (2016). Benevolent leadership and psychological well-being. The moderating effects of psychological safety and psychological contract breach. Leadership & Organization Development Journal, 37(3), 369–386. https://doi.org/10.1108/LODJ-07-2014-0129

Espada, J. P., Martínez, J. S., Rico, I. C., & Sanchez, L. E. V. (2023). Extracting keywords of educational texts using a novel mechanism based on linguistic approaches and evolutive graphs. Expert Systems with Applications, 213, Article 118842. https://doi.org/10.1016/j.eswa.2022.118842

European Central Bank. (2024). Making banks’ data reporting more efficient. https://www.ecb.europa.eu/stats/ecb_statistics/reporting/html/index.en.html

Gerwanski, J., Velte, P., & Mechtel, M. (2021). Do nonprofessional investors value the assurance of integrated reports? Exploratory evidence. European Management Journal, 40(1), 103–126. https://doi.org/10.1016/j.emj.2021.03.003

Gruman, J. A., & Saks, A. M. (2011). Performance management and employee engagement. Human Resource Management Review, 21(2), 123–136. https://doi.org/10.1016/j.hrmr.2010.09.004

Iovanella, A. (2024). Exploiting network science in business process management: A conceptual framework. Chaos, Solitons and Fractals, 178, Article 114344. https://doi.org/10.1016/j.chaos.2023.114344

Jain, A., Zwetsloot, G., & Torres, L. (2024). Sustainability, business responsibility and occupational health, safety and wellbeing in the future of work. Safety Science, 174, Article 106463. https://doi.org/10.1016/j.ssci.2024.106463

Jaaffar, A. H., Alzoubi, R. H., Alkharabsheh, O. H. M., & Rajadurai, J. (2023). Leadership and crisis management and their link to improvement of hotel performance: A study of the Jordanian hotel sector. Heliyon, 9, Article e17839. https://doi.org/10.1016/j.heliyon.2023.e17839

Karakas, F., & Sarigollu, E. (2012). Benevolent leadership: Conceptualization and construct development. Journal of Business Ethics, 108, 537–553. https://doi.org/10.1007/s10551-011-1109-1

Kokkaew, N., Jokkaw, N., Peansupap, V., & Wipulanusat, W. (2022). Impacts of human resource management and knowledge management on non-financial organizational performance: Evidence of Thai infrastructure construction firms. Ain Shams Engineering Journal, 13(6), Article 101750. https://doi.org/10.1016/j.asej.2022.101750

KPMG Sustainable Value Services Japan. (2023). Survey of corporate reports in Japan 2022. https://assets.kpmg.com/content/dam/kpmg/jp/pdf/2023/jp-en-sustainable-value-corporate-reporting-eng-1.pdf

KPMG South Africa. (2023). Trust & growth. KMPG South Africa. Annual Integrated Report 2022. https://assets.kpmg.com/content/dam/kpmg/za/pdf/2023/KPMG%20IR%20FY22.pdf

Kuzmina-Merlino, I., & Abdurakhmanova, F. (2024). Increasing the significance of the company’s integrated reporting to investors in the financial market. In I. Kabashkin, I. Yatskiv, & O. Prentkovskis (Eds), Reliability and statistics in transportation and communication. RelStat 2023. Lecture Notes in Networks and Systems (Vol. 913, pp. 448–458). Springer. https://doi.org/10.1007/978-3-031-53598-7_40

Lafia, S., Kuhn, W., Caylor, K., & Hemphill, L. (2021). Mapping research topics at multiple levels of detail. Patterns, 2, Article 100210. https://doi.org/10.1016/j.patter.2021.100210

Lee, C.-C., Yeh, W-C., Yu, Z., & Lin, X.-C. (2023). The relationships between leader emotional intelligence, transformational leadership, and transactional leadership and job performance: A mediator model of trust. Heliyon, 9(8), Article e18007. https://doi.org/10.1016/j.heliyon.2023.e18007

Liu, J., Ji, L., Sun, Y., Chiu, Y-h., & Zhao, H. (2024a). Unleashing the convergence between SDG 9 and SDG 8 towards pursuing SDGs: Evidence from two urban agglomerations in China during the 13th five-year plan. Journal of Cleaner Production, 434, Article 139924. https://doi.org/10.1016/j.jclepro.2023.139924

Liu, C., Zhang, L., Wu, F., & Xia, R. (2024b). Role of sustainable management policy and carbon neutral processes in improving sustainable performance: Study of China’s aluminium sector. Resources Policy, 88, Article 104347. https://doi.org/10.1016/j.resourpol.2023.104347

Ma, D., Wang, X., Hu, J., & Li, Z. (2023). The selection of sales channels considering consumer behavior preferences in a co-branding strategy. Electronic Commerce Research and Applications, 62, Article 101309. https://doi.org/10.1016/j.elerap.2023.101309

Marchiori, D. M., Rodrigues, R. G., Popadiuk, S., & Mainardes, E. W. (2022). The relationship between human capital, information technology capability, innovativeness, and organizational performance: An integrated approach. Technological Forecasting & Social Change, 177, Article 121526. https://doi.org/10.1016/j.techfore.2022.121526

Meszek, W. (2015). Measurement of human capital in the specificity of a construction enterprise. Procedia Engineering, 122, 213–219. https://doi.org/10.1016/j.proeng.2015.10.027

Nada, O. H. A., & Gyori, Z. (2023). Measuring the integrated reporting quality in Europe: Balanced scorecard perspectives. Journal of Financial Reporting and Accounting. https://doi.org/10.1108/JFRA-03-2023-0134

Nagpal, M., & Petersen, J. A. (2021). Keyword selection strategies in search engine optimization: How relevant is relevance? Journal of Retailing, 97(4), 746–763. https://doi.org/10.1016/j.jretai.2020.12.002

Nguyen, D-T., & Dao, T. K. (2023). The mediating role of innovation in the relationship between high-performance human resource management practices and firm performance. Heliyon, 9(12), Article e22720. https://doi.org/10.1016/j.heliyon.2023.e22720

Nguyen, N. P., Hang, N. T. T., Hiep, N., & Flynn, O. (2023). Does transformational leadership influence organisational culture and organisational performance: Empirical evidence from an emerging country. IIMB Management Review, 35, 382–392. https://doi.org/10.1016/j.iimb.2023.10.001

Noh, H., Jo, Y., & Lee, S. (2015). Keyword selection and processing strategy for applying text mining to patent analysis. Expert Systems with Applications, 42(9), 4348–4360. https://doi.org/10.1016/j.eswa.2015.01.050

Nordhaug, O. (2004). Contributions to an economic theory of human resource management. Human Resource Management Review, 14(4), 383–393. https://doi.org/10.1016/j.hrmr.2004.10.002

Nundloll, V., Smail, R., Stevens, C., & Blair, G. (2022). Automating the extraction of information from a historical text and building a linked data model for the domain of ecology and conservation science. Heliyon, 8, Article e10710. https://doi.org/10.1016/j.heliyon.2022.e10710

Parfitt, C. (2024). A foundation for ‘ethical capital’: The sustainability accounting standards board and integrated reporting. Critical Perspectives on Accounting, 98, Article 102477. https://doi.org/10.1016/j.cpa.2022.102477

Piwowar-Sulej, K., & Iqbal, Q. (2023). Leadership styles and sustainable performance: A systematic literature review. Journal of Cleaner Production, 382, Article 134600. https://doi.org/10.1016/j.jclepro.2022.134600

PRISMA. (2024). Prisma checklist. https://www.prisma-statement.org/

Qiu, Q., Tian, M., Tao, L., Xie, Z., & Ma, K. (2024). Semantic information extraction and search of mineral exploration data using text mining and deep learning methods. Ore Geology Reviews, 165, Article 105863. https://doi.org/10.1016/j.oregeorev.2023.105863

Rai, S. M., Brown, B. D., & Ruwanpura, K. N. (2019). SDG 8: Decent work and economic growth – A gendered analysis. World Development, 113, 368–380. https://doi.org/10.1016/j.worlddev.2018.09.006

Rodrigue, M., Tregidga, H., & Cooper, C. (2024). The fragments and traces of integrated reporting that prevail: On the importance of a sustained critical perspective on reporting. Critical Perspectives on Accounting, 99, Article 102726. https://doi.org/10.1016/j.cpa.2024.102726

Samson, K., & Bhanugopan, R. (2022). Strategic human capital analytics and organisation performance: The mediating effects of managerial decision-making. Journal of Business Research, 144, 637–649. https://doi.org/10.1016/j.jbusres.2022.01.044

Semuel, H., Siagian, H., & Octavia, S. (2017). The effect of leadership and innovation on differentiation strategy and company performance. Procedia – Social and Behavioral Sciences, 237, 1152–1159. https://doi.org/10.1016/j.sbspro.2017.02.171

Shen, Y., Chou, W.-J., Schaubroeck, J. M., & Liu, J. (2023). Benevolent leadership, harmonious passion, and employee work behaviors: A multi-level moderated mediation model. Journal of Business Research, 157, Article 113571. https://doi.org/10.1016/j.jbusres.2022.113571

Siraj, N., & Hagen, I. (2023). Performance management system and its role for employee performance: Evidence from Ethiopian SMEs. Heliyon, 9, Article e21819. https://doi.org/10.1016/j.heliyon.2023.e21819

Sun, Y., Xu, C., Ding, R., & Cao, Y. (2023). Does innovation in environmental, social, and governance disclosures pay off in China? An integrated reporting perspective. Borsa Istanbul Review, 23(3), 600–613. https://doi.org/10.1016/j.bir.2023.01.001

Tanaka, R., & Tsuda, K. (2022). Differences on topics between the awarded and non-awarded integrated reports using text mining. Procedia Computer Science, 207, 1446–1453. https://doi.org/10.1016/j.procs.2022.09.201

Titko, J., Svirina, A., Astike, K., Uzule, K., Shina, I. Zarina, V. (2023). Impact of country-level cultural development on the achievement of Sustainable Development Goals. Business, Management and Economics Engineering, 21(2), 269–278. https://doi.org/10.3846/bmee.2023.19423

Tweedie, D. (2024). Inclusive capitalism as accounting ideology: The case of integrated reporting. Critical Perspectives on Accounting, 98, Article 102482. https://doi.org/10.1016/j.cpa.2022.102482

United Nations. (n.d.). The 17 goals. https://sdgs.un.org/goals

Uzule, K. (2023). Integrated reporting as a model for sustainability management reporting: The case of Northeastern European airports. Aviation, 27(4), 259–271. https://doi.org/10.3846/aviation.2023.20607

Uzule, K., & Verina, N. (2023). Digital barriers in digital transition and digital transformation: Literature review. Economics and Culture, 20(1), 125–143. https://doi.org/10.2478/jec-2023-0011

Valenti, A., Yildirim, G., Vanhuele, M., Srinivasan, S., & Pauwels, K. (2023). Advertising’s sequence of effects on consumer mindset and sales: A comparison across brands and product categories. International Journal of Research in Marketing, 40(2), 435–454. https://doi.org/10.1016/j.ijresmar.2022.12.002

Wang, N. (2022). The rise of a new paradigm of literary studies: The challenge of digital humanities. New Techno-Humanities, 2(1), 28–33. https://doi.org/10.1016/j.techum.2022.11.001

World Business Council for Sustainable Development. (2014a). WBCSD FLP 2014 – integrated reporting in South Africa – from concept to practice. https://archive.wbcsd.org/Projects/Education/Leadership-program/Resources/Integrated-Reporting-in-South-Africa-From-Concept-to-Practice

World Business Council for Sustainable Development. (2014b). Integrated reporting in South Africa – from concept to practice. https://archive.wbcsd.org/contentwbc/download/2920/37428/1

Yanine, F., & Campos, Z. (2023). Sustaining business performance management: An operational framework. Procedia Computer Science, 221, 25–32. https://doi.org/10.1016/j.procs.2023.07.004

Zhang, H., Liu, Q., Lu, D., Wang, X., & Fan, H. (2023). Sustainable development perspective of linking natural resources and human capital development: An overview of resources utilization. Resources Policy, 86, Article 104097. https://doi.org/10.1016/j.resourpol.2023.104097