Share:


Exploring the relationship between perceived organizational support and affective commitment among Saudi employees: the mediating effect of organizational trust

    Abdallah M. Elamin   Affiliation

Abstract

Despite the acknowledged importance of perceived organizational support (POS), organizational trust (OT), and affective commitment (AC) for favorable organizational outcomes, relatively little is known about the processes that underlie these various associations, especially in Islamic, Arabian Middle Eastern contexts. This study aims to address this gap by exploring the relationships between POS and AC, and testing the mediating effect of OT in the Kingdom of Saudi Arabia (KSA). This study conducted a survey of 347 Saudi employees from a wide range of organizations, occupations, and industries and performed a hierarchical regression analysis. The results provided evidence of the validity of the three relevant constructs (POS, OT, AC) and the generalizability these constructs have outside of North American samples. It also indicated that POS is a significant predictor of OT, and both POS and OT were significant determinants of AC. The study also revealed that OT partially mediates the relationship between POS and AC. The findings contribute to a better understanding of the POS-OT-AC link in the Islamic Arabian context of the KSA. This study is among the first to test the mediating effect of OT on the POS-AC relationship, aiding the understanding of the indirect relationship between POS and AC.

Keyword : perceived organizational support, Kingdom of Saudi Arabia, organizational trust, affective commitment, Arab, Islam, social exchange theory

How to Cite
Elamin, A. M. (2024). Exploring the relationship between perceived organizational support and affective commitment among Saudi employees: the mediating effect of organizational trust. Business: Theory and Practice, 25(2), 434–446. https://doi.org/10.3846/btp.2024.16845
Published in Issue
Aug 27, 2024
Abstract Views
264
PDF Downloads
200
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References

Abu Elanain, H. M. (2009). Job characteristics, work attitudes and behaviors in a non‐western context: Distributive justice as a mediator. Journal of Management Development, 28(5), 457–477. https://doi.org/10.1108/02621710910955985

Agostini, L., Nosella, A., & Venturini, K. (2019). Toward increasing affective commitment in SME strategic networks. Business Process Management Journal, 25(7), 1822–1840. https://doi.org/10.1108/BPMJ-02-2018-0035

Ahmed, I., Khairuzzaman Wan Ismail, W., Mohamad Amin, S., & Islam, T. (2014). Role of perceived organizational support in teachers’ responsiveness and students’ outcomes: Evidence from a public sector University of Pakistan. International Journal of Educational Management, 28(2), 246–256. https://doi.org/10.1108/IJEM-02-2013-0031

Akkaya, B. (2020). Linking organizational commitment and organizational trust in health care organizations. Organizacija, 53(4), 306–318. https://doi.org/10.2478/orga-2020-0020

Alder, G. S., Noel, T. W., & Ambrose, M. L. (2006). Clarifying the effects of internet monitoring on job attitudes: The mediating role of employee trust. Information and Management, 43(7), 894–903. https://doi.org/10.1016/j.im.2006.08.008

Ali, A. J. (2010). Islamic challenges to HR in modern organizations. Personnel Review, 39(6), 692–711. https://doi.org/10.1108/00483481011075567

Allen, M. J., & Yen, W. M. (1979). Introduction to measurement theory. Brooks/Cole.

Baran, B. E., Shanock, L. R., & Miller, L. R. (2012). Advancing organizational support theory into the twenty-first century world of work. Journal of Business and Psychology, 27(2), 123–147. https://doi.org/10.1007/s10869-011-9236-3

Baron, R. M., & Kenny, D. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. https://doi.org/10.1037/0022-3514.51.6.1173

Bastug, G., Pala, A., Kumartasli, M., Günel, I., & Duyan, M. (2016). Investigation of the relationship between organizational trust and organizational commitment. Universal Journal of Educational Research, 4(6), 1418–1425. https://doi.org/10.13189/ujer.2016.040619

Biswas, S., & Kapil, K. (2017). Linking perceived organizational support and organizational justice to employees’ in-role performance and organizational cynicism through organizational trust: A field investigation in India. Journal of Management Development, 36(5), 696–711. https://doi.org/10.1108/JMD-04-2016-0052

Blau, P. M. (1964). Exchange and power in social life. Wiley.

Brislin, R. W. (1970). Back translation for cross-cultural research. Journal of Cross-Cultural Psychology, 1(3), 185–216. https://doi.org/10.1177/135910457000100301

Camblor, M., & Alcover, C. (2019). Integrating distrust antecedents and consequences in organizational life. Journal of Work and Organizational Psychology, 35(1), 17–26. https://doi.org/10.5093/jwop2019a3

Canipe, J. S. (2006). Relationships among trust, organizational commitment, perceived organizational support, and turnover intentions [Unpublished doctoral dissertation, Alliant International University, San Diego, CA]. ProQuest Digital Dissertations.

Chen, Z. X., Aryee, S., & Lee, C. (2005). Test of a mediation model of perceived organizational support. Journal of Vocational Behavior, 66(3), 457–470. https://doi.org/10.1016/j.jvb.2004.01.001

Chênevert, D., Vandenberghe, C., & Tremblay, M. (2015). Multiple sources of support, affective commitment, and citizenship behaviors: The moderating role of passive leadership. Personnel Review, 44(1), 69–90. https://doi.org/10.1108/PR-08-2012-0144

Chiang, C.-F., & Hsieh, T.-S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011

Colquitt, J. A., Scott, B. A., Rodell, J. B., Long, D. M., Zapata, C. P., Conlon, D. E., & Wesson, M. J. (2013). Justice at the millennium, a decade later: A meta-analytic test of social exchange and affect-based perspectives. Journal of Applied Psychology, 98(2), 199–236. https://doi.org/10.1037/a0031757

Colquitt, J. A., LePine, J. A., Zapata, C. P., & Wild, R. E. (2011). Trust in typical and high reliability contexts: Building and reacting to trust among firefighters. Academy of Management Journal, 54(5), 999–1015. https://doi.org/10.5465/amj.2006.0241

Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92(4), 909–927. https://doi.org/10.1037/0021-9010.92.4.909

Connell, J., Ferres, N., & Travaglione, T. (2003). Engendering trust in manager‐subordinate relationships: Predictors and outcomes. Personnel Review, 32(5), 569–587. https://doi.org/10.1108/00483480310488342

De Jong, B. A., Dirks, K. T., & Gillespie, N. (2016). Trust and team performance: A meta-analysis of main effects, moderators, and covariates. Journal of Applied Psychology, 101(8), 1134–1150. https://doi.org/10.1037/apl0000110

DeConinck, J. B. (2010). The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees’ level of trust. Journal of Business Research, 63(12), 1349–1355. https://doi.org/10.1016/j.jbusres.2010.01.003

Ding, H., Yu, E., & Li, Y. (2020). Linking perceived organizational support for strengths use to task performance. Social Behavior and Personality: An International Journal, 48(3), 1–10. https://doi.org/10.2224/sbp.8906

Dirks, K. T., & Ferrin, D. L. (2001). The role of trust in organizational settings. Organization Science, 12(4), 450–467. https://doi.org/10.1287/orsc.12.4.450.10640

Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoa­des, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Psychology, 86(1), 42–51. https://doi.org/10.1037/0021-9010.86.1.42

Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812–820. https://doi.org/10.1037/0021-9010.82.5.812

Eisenberger, R., Fasolo, P., & Davis–LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75(1), 51–59. https://doi.org/10.1037/0021-9010.75.1.51

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–507. https://doi.org/10.1037/0021-9010.71.3.500

Elamin, A. M., & Alomaim, N. (2011). Does organizational justice influence job satisfaction and self-perceived, performance in Saudi Arabia work environment? International Management Review Journal, 7(1), 38–49.

Elamin, A. M., & Tlaiss, H. A. (2015). Exploring the relationship between organizational citizenship behavior and organizational justice in the Islamic Saudi Arabian context. Employee Relations, 37(1), 2–29. https://doi.org/10.1108/ER-03-2014-0033

Eva, N., Newman, A., Miao, Q., Wang, D., & Cooper, B. (2020). Antecedents of duty orientation and follower work behavior: The interactive effects of perceived organizational support and ethical leadership. Journal of Business Ethics, 161(3), 627–639. https://doi.org/10.1007/s10551-018-3948-5

Farh, J. L., Hackett, R. D., & Liang, J. (2007). Individual-level cultural values as moderators of perceived organizational support – employee outcome relationships in China: Comparing the effects of power distance and traditionality. Academy of Management Journal, 50(3), 715–729. https://doi.org/10.5465/amj.2007.25530866

Francesco, A. N., & Chen, Z. X. (2004). Collectivism in action: Its moderating effects on the relationship between organizational commitment and employee performance in China. Group and Organization Management, 29(4), 425–444. https://doi.org/10.1177/1059601103257423

Fu, Y., & Lihua, Z. (2012). Organizational justice and perceived organizational support: The moderating role of conscientiousness in China. Nankai Business Review International, 3(2), 145–166. https://doi.org/10.1108/20408741211244398

Fulei, C., Long, Y., & Ming, G. (2014). From career competency to skilled employees’ career success in China: The moderating effects of perceived organizational support. Pakistan Journal of Statistics, 30(5), 737–750.

Gigliotti, R., Vardaman, J., Marshall, D. R., & Gonzalez, K. (2019). The role of perceived organizational support in individual change readiness. Journal of Change Management, 19(2), 86–100. https://doi.org/10.1080/14697017.2018.1459784

Gouldner, A. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161–178. https://doi.org/10.2307/2092623

Guinot, J., & Chiva, R. (2019). Vertical trust within organizations and performance: A systematic review. Human Resource Development Review, 18(2), 196–227. https://doi.org/10.1177/1534484319842992

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Prentice Hall.

Hanaysha, J. R., & Majid, M. (2018). Employee motivation and its role in improving the productivity and organizational commitment at higher education institutions. Journal of Entrepreneurship and Business, 6(1), 17–28. https://doi.org/10.17687/JEB.0601.02

Harman, H. H. (1976). Modern factor analysis. University of Chicago Press.

Iqbal, S., José Moleiro, M., & Mário, N. M. (2021). Linking entrepreneurial orientation with innovation performance in SMEs; the role of organizational commitment and transformational leadership using Smart PLS-SEM. Sustainability, 13(8), 4361. https://doi.org/10.3390/su13084361

Jiang, Z., Gollan, P. J., & Brooks, G. (2015). Relationships between organizational justice, organizational trust and organizational commitment: A cross-cultural study of China, South Korea and Australia. The International Journal of Human Resource Management, 28(7), 973–1004. https://doi.org/10.1080/09585192.2015.1128457

Kaiser, H. (1974). An index of factorial simplicity. Psychometrika, 39(1), 31–36. https://doi.org/10.1007/BF02291575

Kang, S.-E., Park, C., Lee, C.-K., & Lee, S. (2021). The stress-induced impact of COVID-19 on tourism and hospitality workers. Sustainability, 13(3), 1327. https://doi.org/10.3390/su13031327

Khandekar, A., & Sharma, A. (2005). Managing human resource capabilities for sustainable competitive advantage: An empirical analysis from Indian global organizations. Education + Training, 47(8/9), 628–639. https://doi.org/10.1108/00400910510633161

Kim, K. Y., Eisenberger, R., & Baik, K. (2016). Perceived organizational support and affective organizational commitment: Moderating influence of perceived organizational competence. Journal of Organizational Behavior, 37(4), 558–583. https://doi.org/10.1002/job.2081

Krasman, J. (2014). Do my staff trust me?: The influence of organizational structure on subordinate perceptions of supervisor trustworthiness. Leadership & Organization Development Journal, 35(5), 470–488. https://doi.org/10.1108/LODJ-11-2012-0152

Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554

Lavelle, J. J., Rupp, D. E., & Brockner, J. (2007). Taking a multifoci approach to the study of justice, social exchange, and citizenship behaviour: The target similarity model. Journal of Management, 33(6), 841–866. https://doi.org/10.1177/0149206307307635

Lee, J., & Peccei, R. (2007). Perceived organizational support and affective commitment: The mediating role of organization-based self-esteem in the context of job insecurity. Journal of Organizational Behavior, 28(6), 661–685. https://doi.org/10.1002/job.431

Li, J. J., Poppo, L., & Zhou, K. Z. (2010). Relational mechanisms, formal contracts, and local knowledge acquisition by international subsidiaries. Strategic Management Journal, 31(4), 349–370. https://doi.org/10.1002/smj.813

Lin, C.-P. (2010). Modeling corporate citizenship, organizational trust, and work engagement based on attachment theory. Journal of Business Ethics, 94(4), 517–531. https://doi.org/10.1007/s10551-009-0279-6

Liu, X.-P., & Wang, Z.-M. (2013). Perceived risk and organizational commitment: The moderating role of organizational trust. Social Behavior and Personality: An International Journal, 41(2), 229–240. https://doi.org/10.2224/sbp.2013.41.2.229

Lövblad, M., Hyder, A. S., & Lönnstedt, L. (2012). Affective commitment in industrial customer‐supplier relations: A psychological contract approach. Journal of Business and Industrial Marketing, 27(4), 275–285. https://doi.org/10.1108/08858621211221652

Matzler, K., & Renzl, B. (2006). The relationship between interpersonal trust, employee satisfaction and employee loyalty. Total Quality Management and Business Excellence, 17(10), 1261–1271. https://doi.org/10.1080/14783360600753653

Mayer, R. C., & Gavin, M. B. (2005). Trust in management and performance: Who minds the shop while the employees watch the boss? Academy of Management Journal, 48(5), 874–888. https://doi.org/10.5465/amj.2005.18803928

Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. https://doi.org/10.5465/amr.1995.9508080335

Mercurio, Z. A. (2015). Affective commitment as a core essence of organizational commitment: An integrative literature review. Human Resource Development Review, 14(4), 389–414. https://doi.org/10.1177/1534484315603612

Meyer, J. P., & Herscovitch, L. (2001). Commitment in the workplace: Toward a general model. Human Resource Management Review, 11(3), 299–326. https://doi.org/10.1016/S1053-4822(00)00053-X

Meyer, J. P., & Allen, N. J. (1991). A three component conceptualization of organizational commitment. Human Resources Management Review, 1(1), 61–89. https://doi.org/10.1016/1053-4822(91)90011-Z

Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, method and application. Sage. https://doi.org/10.4135/9781452231556

Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61(1), 20–52. https://doi.org/10.1006/jvbe.2001.1842

Ng, T. W. H. (2015). The incremental validity of organizational commitment, organizational trust, and organizational identification. Journal of Vocational Behavior, 88(June), 154–163. https://doi.org/10.1016/j.jvb.2015.03.003

Nyhan, R. C., & Marlowe, H. A. (1997). Development and psychometric properties of the organizational trust inventory. Evaluation Review, 21(5), 614–635. https://doi.org/10.1177/0193841X9702100505

Oldfield, N. D., & Kushniryk, A. (2017). Building and protecting organizational trust with external publics: Canadian senior executives’ perspectives. Canadian Journal of Communication, 42(5), 767–784. https://doi.org/10.22230/cjc.2017v4n5a3076

Ozmen, Y. S. (2018). How employees define organizational trust: Analyzing employee trust in organization. Journal of Global Responsibility, 9(1), 21–40. https://doi.org/10.1108/JGR-04-2017-0025

Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531–544. https://doi.org/10.1177/014920638601200408

Podsakoff, P. M., MacKenzie, S. B., Lee, J., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879

Putnam, R. (1993). The prosperous community: Social capital and public life. The American Prospect, 4(13), 35–42.

Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698

Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: The contribution of perceived organizational support. Journal of Applied Psychology, 86(5), 825–836. https://doi.org/10.1037/0021-9010.86.5.825

Riketta, M. (2002). Attitudinal organizational commitment and job Performance: A meta-analysis. Journal of Organizational Behavior, 23(3), 257–266. https://doi.org/10.1002/job.141

Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41(4), 574–599. https://doi.org/10.2307/2393868

Rodriquez, J. L., & Orellana, B. S. (2020). Human capital and export performance in the Spanish manufacturing firms. Baltic Journal of Management, 15(1), 99–119. https://doi.org/10.1108/BJM-04-2019-0143

Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. The Academy of Management Review, 23(3), 393–404. https://doi.org/10.5465/amr.1998.926617

Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600–619. https://doi.org/10.1108/02683940610690169

Schoorman, F. D., Mayer, R. C., & Davis, J. H. (2007). An integrative model of organizational trust: Past, present, and future. Academy of Management Review, 32(2), 344–354. https://doi.org/10.5465/amr.2007.24348410

Shen, N., Au, K., & Li, W. (2020). Strategic alignment of intangible assets: The role of corporate social responsibility. Asia Pacific Journal of Management, 37(4), 1119–1139. https://doi.org/10.1007/s10490-019-09681-1

Simha, A., & Stachowicz-Stanusch, A. (2015). The effects of ethical climates on trust in supervisor and trust in organization in a Polish context. Management Decision, 53(1), 24–39. https://doi.org/10.1108/MD-08-2013-0409

Siwela, S., & Van der Bank, F. (2021). Understanding intention to quit amongst artisans and engineers: The facilitating role of commitment. SA Journal of Human Resource Management, 19, a1409. https://doi.org/10.4102/sajhrm.v19i0.1409

Six, B., van Zimmeren, E., Popa, F., & Frison, C. (2015). Trust and social capital in the design and evolution of institutions for collective action. International Journal of the Commons, 9(1), 151–176. https://doi.org/10.18352/ijc.435

Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. Sociological Methodology, 13, 290–321. https://doi.org/10.2307/270723

Solinger, O. N., van Olffen, W., & Roe, R. A. (2008). Beyond the three-component model of organizational commitment. Journal of Applied Psychology, 93(1), 70–83. https://doi.org/10.1037/0021-9010.93.1.70

Sousa-Lima, M., Michel, J. W., & Caetano, A. (2013). Clarifying the importance of trust in organizations as a component of effective work relationships. Journal of Applied Social Psychology, 43(2), 418–427. https://doi.org/10.1111/j.1559-1816.2013.01012.x

Tan, H. H., & Lim, A. K. H. (2009). Trust in coworkers and trust in organizations. Journal of Psychology, 143(1), 45–66. https://doi.org/10.3200/JRLP.143.1.45-66

Tan, H. H., & Tan, C. S. (2000). Toward the differentiation of trust in supervisor and trust in organization. Genetic, Social, and General Psychology Monographs, 126(2), 241–260.

Tlaiss, H. A., & Elamin, A. M. (2015). Exploring organizational trust and organizational justice among junior and middle managers in Saudi Arabia: Trust in immediate supervisor as a mediator. Journal of Management Development, 34(9), 1042–1060. https://doi.org/10.1108/JMD-10-2014-0129

Tremblay, M., Cloutier, J., Simard, G., Chenevert, D., & Vandenberghe, C. (2010). The role of HRM practices, procedural justice, organizational support and trust in organizational commitment and in-role and extra-role performance. The International Journal of Human Resource Management, 21(3), 405–433. https://doi.org/10.1080/09585190903549056

Vandenberghe, C., & Bentein, K. (2009). A closer look at the relationship between affective commitment to supervisors and organizations and turnover. Journal of Occupational and Organizational Psychology, 82(2), 331–348. https://doi.org/10.1348/096317908X312641

Williams, M. (2001). In whom we trust: Group membership as an affective context for trust development. Academy of Management Review, 26(3), 377–396. https://doi.org/10.5465/amr.2001.4845794

Wong, Y.-W., & Wong, Y.-T. (2017). The effects of perceived organizational support and affective commitment on turnover intention. Journal of Chinese Human Resources Management, 8(1), 2–21. https://doi.org/10.1108/JCHRM-01-2017-0001

Wu, C. C., & Liu, N. T. (2014). Perceived organizational support, organizational commitment and service-oriented organizational citizenship behaviors. International Journal of Business and Information, 9(1), 61–88.

Yeh, C. C., Lin, C. Y., & Chen, S. Y. (2014). From West to East: Adoption of Western measurement scales in Taiwan’s organizational research. Asia Pacific Management Review, 19(3), 253–271.

Yilmaz, K. (2008). The relationship between organizational trust and organizational commitment in Turkish primary schools. Journal of Applied Sciences, 8(12), 2293–2299. https://doi.org/10.3923/jas.2008.2293.2299